Thank you for your interest in joining our team.
We want to understand how you work, how you treat guests and colleagues, and what you would like to learn. Please answer in your own words. You may use examples from employment, school, volunteering or other responsibilities. Short, clear answers are welcome.
Allow around 15–25 minutes. If you need help accessing the form or an adjustment to the assessment, contact us . An adjustment request will not count against your application.
Please complete the form below:
Role questions and submission
Show only the scenario for the primary role. Ask for a response of up to 90 words. If a vacancy is not listed here, use a short scenario based on its actual duties.
Treehouse service and bar
A guest says their order is wrong, two new guests are waiting and a drink has spilled on a walkway. What would you do first, what would you say, and when would you ask a colleague for help?
Kitchen and breakfast preparation
A guest reports a food allergy. You are unsure whether a prepared item contains that ingredient. What would you do before serving anything, and how would you communicate with the guest and the person responsible for the kitchen?
Turtle Cove House Co-ordinator
You are preparing breakfast, a guest asks for help with a transfer and housekeeping needs an update on a room. Explain how you would organise the next 15 minutes, keep people informed and ask for help if needed.
Housekeeping
You are checking a room before a guest arrives. You notice a stain, an item that does not work and a valuable item left by a previous guest. What would you do, what would you record and who would you tell?
Reception and reservations
A guest believes they have a confirmed booking, but you cannot find it. Another person calls asking for that guest’s room number. How would you handle both situations?